Privacy Policy

Smile Store is a digital platform that provides game top-ups, applications, gift cards, and other digital services.

This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and the choices available to you when using Smile Store.

Account Information. When you create or use an account, we may collect information such as your email address, username, full name, phone number if provided, profile picture if provided, and account identifier.

Google Sign-In. If you choose to sign in or create an account using Google, we may receive basic account information made available through the sign-in process, such as your name, email address, and profile picture, depending on your Google account settings and permissions.

Order Information. We collect the information required to process the digital products or services you purchase, such as player ID, server ID, account number, quantity, package information, or other product-specific details.

Wallet and Payments. We collect information related to wallet top-ups, transactions, the payment method selected, and any information or receipt you voluntarily provide to complete or verify a payment.

Verification Information. Where account or payment verification is required, we may collect information such as your full name, identification number, address, identification documents, and selfie photo.

Support Information. We collect messages and information you provide when contacting Smile Store support.

When you use Smile Store, certain information may be collected automatically for security, account management, and proper operation of the service, including:

• Device and browser information.
• IP address and general connection information.
• Approximate country or region.
• Session and account activity information.
• Order and transaction status.
• Push notification information when notifications are enabled.
• Basic application preferences and locally stored information.

Smile Store does not use personal information for advertising or sell personal information to advertisers.

We use collected information to:

• Create and manage your account.
• Provide and maintain Smile Store services.
• Authenticate your account and provide sign-in functionality.
• Process orders and digital services.
• Process wallet top-ups and transactions.
• Verify payments when necessary.
• Verify accounts when verification is required.
• Provide customer support.
• Send important service and order notifications.
• Maintain security and prevent fraud, abuse, and unauthorized activity.
• Resolve disputes and service-related issues.
• Comply with applicable legal obligations.

We do not sell your personal information.

We do not sell or rent your personal information.

Information may be shared only when reasonably necessary to provide the requested service, process a transaction, maintain security, provide essential functionality, or comply with applicable law.

When information is required to fulfill a specific digital order, only the information necessary for that service may be used for that purpose.

We may also disclose information when required by law or when necessary to protect the security, rights, or legitimate interests of Smile Store or its users.

If you upload payment receipts, identification documents, profile pictures, or other files, they are used only for the purposes described in this Privacy Policy and are protected using reasonable security measures.

We use reasonable technical and organizational measures designed to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to provide our services, maintain account and transaction records, prevent fraud and abuse, resolve disputes, and comply with applicable legal obligations.

Information that is no longer reasonably required may be deleted or removed in accordance with our practices and applicable requirements.

You may request deletion of your Smile Store account through the available account deletion request process or through in-app support.

After a deletion request is approved and processed, personal information will be deleted where appropriate.

Certain information, such as transaction or financial records, may need to be retained for legal, security, fraud-prevention, accounting, or dispute-resolution purposes.

You may:

• View and update available account information.
• Request correction of inaccurate personal information.
• Request deletion of your personal information, subject to applicable requirements.
• Request information about the personal data associated with your account.
• Disable push notifications through your device settings.

We may need to verify your identity before processing certain privacy requests.

Smile Store is not directed to children below the legal age applicable in their country of residence.

We do not knowingly collect personal information from children who are below the applicable legal age. If we become aware that such information has been collected, we will take reasonable steps to delete it.

For privacy-related questions or requests, please contact Smile Store through the official support and contact channels available within the application or on the official Smile Store website.

We may update this Privacy Policy from time to time to reflect changes to our services, practices, or applicable requirements.

Any updates will be published on this page and will become effective when published.